Director Sue F. McCormick highlights progress on DWSD administrative initiatives and activities designed to improve department performance. Her report is made available for the benefit of communication between DWSD and its customers, bringing a new level of transparency with regard to the way DWSD conducts business.
"Change is also being noticed and commented on by our customers. They support our effort. They will also continue to point out where we falter -- that's OK too. We need to hear about what matters to our customers and then demonstrate our desire and ability to exceed their expectations...AND WE CAN!"
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DWSD Director Sue McCormick on a mission for change.
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