DWSD Customer Service Centers We want you to have easy access to customer service representatives. That's why we've set up three Customer Service Centers around the city. All centers are available to help you with billing and account inquiries, water shut-offs and reactivations, meter reading inquiries and service-related investigations, or feel free to call Customer Service with any questions. (313) 267-8000 Customer Call Center (313) 267-8000 Hours: Monday-Friday 8:00 a.m. to 5:00 p.m. Saturday 8:30 a.m. to 4:30 p.m. Main Office Building 735 Randolph Street, First Floor Hours: Monday - Saturday, 8:30 a.m. to 4:30 p.m. (closed on Saturday between 12 and 1 p.m.) Eastside Customer Service Center 13303 E. McNichols (1 1/2 blocks west of Gratiot) Hours: Monday - Friday, 9:00 a.m. to 5:00 p.m. Westside Customer Service Center 15600 Grand River (1 block west of Greenfield) Hours: Monday - Friday, 9:00 a.m. to 5:00 p.m.              Saturday, 8:30 a.m. to 4:30 p.m. (closed on Saturday between 12 and 1 p.m.) back to Customer Service Numbers
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