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DWSD Call Center and Customer Care Centers - CLOSED AUGUST 23, 2014.

The Call Center and Customer Care Centers will be closed on Saturday, August 23rd. DWSD representatives will be assisting customers at the Water Affordability Fair at the Downtown Cobo Center from 9:00 am to 5:00 pm. The Call Center and Customer Care Centers will reopen August 25th.


DWSD, in conjunction with Mayor Mike Duggan and City Council President Brenda Jones, presents a Water Affordability Fair on Saturday, August 23 at Cobo Hall.

This is the final chance for Detroit residents to come pay their water bills, enter into new payment arrangements or find out if they qualify for payment assistance before shutoffs resume on August 26, 2014. Representatives from Wayne Metropolitan Community Action Agency and United Way for Southeastern Michigan will be on hand to help connect people in need with other resources for assistance in our community. Click HERE for more details.







"Change is also being noticed and commented on by our customers. They support our effort. They will also continue to point out where we falter -- that's OK too. We need to hear about what matters to our customers and then demonstrate our desire and ability to exceed their expectations...AND WE CAN!"

Sue McCormick
Director, DWSD

Director's Report


The Director's Report - The Director's Compliance Report.
Click here for more details.


  August 20, 2014: Cobo Water Fair.

  August 6, 2014: Detroit Board of Water Commissioners Approves Plan to Refinance $5 Billion in Bonds.

  August 6, 2014: DWSD 2014 Tender Offer, Refunding, and New Money Plan.

  August 4, 2014: DWSD Extends Moratorium on Residential Shutoffs until August 25.

  July 30, 2014: Emergency Manager Order No.31

  News Release - Water Affordability Fair on August 2nd

  July 14, 2014: DWSD announces "Detroit Delivers" a new, FREE app for your smartphone that enables residents of the City of Detroit to report running water in or around abandoned buildings, with just a few clicks!
Click here for more details.



DWSD Customer Survey
Online Billpay Trouble Paying Your Water Bill?


Take the DWSD Customer Survey

Read about DWSD's Online Account Services.
Click here for more details.

Having trouble paying your water bill?
Click here for more details.


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Detroit residents are required by state law to disconnect downspouts leading to the sanitary sewer system. This is a requirement of all Michigan cities. Water from downspouts connected to the sewer system can overload the sewer system and can pollute our rivers and cause basement flooding.

For more information on our downspout disconnection program, click here.


Pumpage Data

All treatment plants are operating at normal levels. To view the latest daily pumpage sheet, click here.

Look through the DWSD Pumpage Data Archive by clicking here.


Friends of the Detroit River Wise Water Usage